FAQs
Where are you based?
We are based in the Lower East Side of Manhattan.
Do you have a 'gift' option?
Sorry, we don’t offer a gift option yet.
What if I need to change my order?
Once an order is placed, we’re unable to make any change. Sorry about that!
What if I need to cancel an order?
If your order hasn’t shipped, respond back to your confirmation email and state that you would like to cancel the order.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please contact us at hello@hauslabel.com.
What’s the status of my order?
Once you’ve received your shipping confirmation email you can click on 'Track It' and see the status of your delivery. It may take 24 hours for tracking updates to appear.
If you have any questions about the status of your order please reach out to hello@hauslabel.com.
What if something I ordered arrived damaged?
Oh no! We are so sorry, email us at hello@hauslabel.com!
My package is lost!
If your package has been lost in transit, please reach out to hello@hauslabel.com
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
What does it mean if an item is Waitlisted?
If an item is Waitlisted it means that we will most likely be making more! Sign up with your email and let us know your preferred color and size. We will email you to let you know if it becomes available.
Where do I enter a promo code?
Go to “Cart” before checkout to enter your promo code.
What does Final Sale mean?
All items marked final sale have been reduced in price and cannot be returned for a refund, credit or exchange.
Can I return Final Sale items? What if it was a gift?
Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to us before placing your order. Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned.
What if a Final Sale item I ordered arrived damaged?
Oh no! Contact us right away at hello@hauslabel.com
Something I ordered is now on sale. Will you match the new price?
Sorry, price adjustments will not be done for items at a reduced price. We only offer sales for a limited time, so by buying early, you ensure that you get the style in the color and size you want!
